Short Takes: Broken Brokers, 2020 Returns, and more
I was reminded recently that companies change over time. Years ago, I bought a Remington shaver. My reaction was similar to Victor Kiam’s: “I liked the shaver so much I bought the company.” I didn’t buy the company, but I bought nothing but Remington shavers for decades. My perception was that Remington was a company that sold a high-end product, and I was willing to pay for a better shave. However, when the time came to replace my shaver recently, all the Remington choices were suspiciously inexpensive. I settled on the F4 model, which turned out to be terrible. Scraping it over my face for three times as long as my previous shaver didn’t produce an acceptable shave. I decided to contact the company to see if I had just missed a better model. They annoyed me by suggesting that I don’t know how to shave correctly and ultimately offered me my money back. They didn’t seem to understand that I didn’t care about getting my money back; I just w...